Ignite-TEK Smart Routing Platform

Keep Your Sales Agents Selling
and Your Customer Service Agents Servicing

Ignite’s “Smart Routing Platform” offers intelligent solutions to manage your campaigns more efficiently. Calls are instantly identified as sales or service to be handled with the most effective solution. Order Status calls may be instantly handled by the most efficient method. As a result, live agents are only taking calls that can be closed and not distracted by calls that don’t add new revenues.

  • Order Status Transfers - Let Ignite’s low cost IVR intercept “order status” and “delivery status” calls to free up live agents and keep them selling, saving you significant money.
  • Live Agent Order Transfers - Seamlessly Route sales calls to your existing live agent vendor with overflow calls directed to IVR sales (with dynamic routing), offering 100% availability.
  • Outbound Confirm Program - Generate proactive outbound order status and delivery status calls via customer opt-in to reduce inbound customer care calls to sales numbers.
Speech On-Demand for Online Merchants

Drive Conversion with Turn-Key Voice.

Ignite-TEK's SaaS-enabled IVR maximizes revenue for business owners by offering inbound voice solutions from both IVR and Live agent hybrid models. The incremental lift lowers costs while also giving customers a more consistent buying experience.

Enable automated voice shopping for products.


Americans choose to use the phone to make a purchase.


Callers prefer an automated ordering option.


Customers prefer to call the contact center to deliver meaningful feedback.

The Ignite-TEK Difference

Optimize Campaign Success Using Meaningful Metrics
Ignite-Tek’s team of programmers, writers, and QA representatives complete a turn-key IS-IVR implementation for all inbound campaigns. The team connects the dots between media buyers, production, fulfillment, customer care, and operations ensuring campaigns are up and running in no time. Marketers get access to real-time reporting tools that provide continuous and comprehensive insights into the most meaningful metrics such as call volume, conversion, revenue per order, returns and more.

Ignite-Tek creates a multi-level optimization strategy which pinpoints opportunities which improve conversion through script adjustments, call flow logic, pricing and upsell strategies, offer complexity analysis, customer drop-off surveys, post-sale returns, and more.
Gain More Value from Every Inbound Interaction.
Ignite-Tek’s team of experts is comprised of Industry veterans who implement best practices, analyze all components and variables of the business, and address areas that can be improved to directly align with clients’ specific goals. Services provided may include scripting creative, pricing adjustments, upsell and call flow logic, simplification of offer, and more.

Your customers want to speak to you.
Give your brand a voice.

Discover Velocity

Transparent and Comprehensive Reporting Tool to Improve Media Buying and Effectiveness.

As a leader in the direct marketing industry, Ignite-TEK understands the need for immediate and robust reporting to make decisions fast. Velocity provides real-time reporting, integrating all transactions and tying them directly to media spend. This transparency allows clients to evaluate the impact of media expenditures by channel and media outlet for smarter real-time targeting.

Real-time Campaign Access

Velocity provides real-time data on key metrics to allow clients to effectively manage their media, offer and scripting decisions to optimize ROI against media dollars.

Comprehensive Reporting

Integrated data platform helps determine which customer segments and which channels drive performance on a campaign-by-campaign basis.

Transparent Analytics

Perform quick campaign analysis to translate media costs into ROI. Velocity also allows clients to drill down to the granular details, such as analysis of script performance, to identify areas for improvement or additional revenue opportunities.

How can we help your media campaign?

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