Ignite-TEK’s voice platform creates a rich automated buying experience that empowers and delights customers, improves compliance and creates better tools for marketers to optimize every step of the buying process.
In recent tests, 35% of inbound callers chose to speak to an automated agent rather than a live rep - resulting in overall higher conversion and RPO while decreasing net returns and cancels. Are you providing the optimal inbound experience for your customers?
Put customers in control of the inbound ordering experience and boost your KPIs. Our automated Voice Platform hand-holds each buyer through a targeted and personalized buying experience that guarantees customer satisfaction along with compliance on every call. Plus, marketers can utilize the platform to improve operations efficiencies such as reduce hold times, improve overflow management and let the platform serve as an automated fielding of customer service inquiries to keep live agents selling. Customers give more when they are given more, and Ignite’s Voice Platform helps facilitate more value out of every inbound interaction.
Contact Ignite-TEK today and see how we can help improve your inbound customer experience with higher satisfaction and lower costs.