The simple solution for marketing analytics
With LucidvueCX in your contact center, you will be equipped with a dashboard and UI that provides fast and actionable insights. Now you can quickly identify and resolve production issues, enhance marketing feedback, address regulatory concerns, monitor declines in customer sentiment and more by analyzing top keywords and phrases objectively sourced directly from customer conversations.
Improve Regulatory Compliance - Monitor Keyword trends including “broken”, “missing”, “delayed” and others that may signal possible production issues or distribution delays. Monitor high-risk keywords and take immediate action against legal issues and noncompliant customer conversations.
Reduce Call Monitoring Costs - LucidvueCX listens to more calls at a fraction of the cost of dedicated personnel while providing instant access to drill down to individual conversations.
Enhance Marketing Feedback - Receive objective feedback regarding consumer demands, competitor mentions, positive customer testimonials and more for your marketing feedback loop.
Fuel your business with better customer interaction analysis - try LucidvueCX in your contact center and see the difference objective interaction analytics makes to your business.