Get to the core of your conversations with the LucidvueCX customer analytics platform

LucidvueCX is a state-of-the-art automated speech recognition (ASR) / natural language understanding (NLU) platform which analyzes customer conversations and transforms them into actionable events for your customer experience team. Listening to all of your calls would be too costly and inefficient to do manually. LucidvueCX was built with the purpose to uncover all of your customer interactions in a cost-effective manner and transform this data into meaningful and actionable content.

The simple solution for marketing analytics

Most organizations go to social postings, surveys, focus groups or inside internal organizational divisions to get the feedback they use for product positioning strategies. However, only 4% of customers wish to voice their opinions, and feedback fatigue mixed with
a bad experience skews results. A real understanding of the customer voice for your brand requires the aggregation and assimilation of data across all channels - and that is the disruptive feedback solutions that is LucidVueCX.

• Aggregate phone calls, social media, e-mails, online reviews and more for a unified and more comprehensive understanding of your customer base and brand.

• Get immediate feedback to address customer trends, issues and brand perception with a 360 degree customer view.

• Create virtual focus groups and access customer ideas, concerns and feedback without the need to badger them.

• Spend less on surveys and other feedback tools with instant access to your customer conversations.

Uncover key customer interactions buried in your contact center conversations.

The Power of State-of-the-Art ASR/NLU Technology.

LucidCX utilizes proprietary ASR/NLU technology with state-of-the-art machine learning and artificial intelligence from Apptek. Ignite-TEK’s sister company Apptek is a 15 year established technology company with roots in government contract with intelligence monitoring and some of the best translation and recognition results in the industry. AppTek is an industry leader in staying in the forefront of technology advancements in machine translation, neural networks and artificial intelligence technologies. LucidCX is one of five providers that use our own technology which allows us to be fast and flexible. The platform listens to natural speech exchanges and categorizes it into text. This engine is customizable and learns and improves over time for each individual application. Our scalable provides a fast solution to immediately begin generating actionable data for you to better protect your brand and customer experience.

Lucid CX is easy to implement and only requires files to be uploaded to a secure FTP for analysis. No integration or hardware required - turn up time is only dependent on the initial files being provided. Once files are uploaded, the secure Lucid CX platform structures these audio recordings into data that is accessible from the Lucid CX dashboard to provide new intelligence directly at your fingertips. Now, managers can quickly identify top keywords and trends with individual call drill-downs for fast information retrieval down to the specific moment a keyword is spoken inside a call.

The LucidCX Difference:

- Powered by proprietary speech recognition technology
- Flexible and fast implementations
- Unlimited scalability
- Evolution of Natural Speech Recognition
- No onsite equipment or integration needed

Unmask Hidden Conversational Gems.

What can you uncover from your conversations?

Create virtual focus groups

Create a virtual focus group from your inbound customer conversations without ever having to ask anyone for feedback. Measure customer satisfaction and improve competitive market research by listening directly to your customer.

Reduce legal risks

Monitor inbound conversations for conversations with a propensity to escalate to a legal matter. By quickly identifying conversations with the words “Attorney”, “Better Business Bureau”, “FTC”, etc, companies can quickly take proactive action before conversations escalate to a legal issue.

Predict Customer Sentiment

LucidCX provides predictive sentiment analysis for each call based on a series of key indicators which measure a customer’s experience and satisfaction. Proprietary algorithms track the temperature of contacts and how best to react with them. Track sentiment against conversation points including price, quality, competitor information and more.

Discover feedback beyond dispositions

While most organizations track call dispositions to sub-categories with three or four identifiers, LucidCX analyzes the channels even further than manual tracking, by identifying and quantifying more detailed data which may lead to more opportunities for revenue or a better customer experience.

Stop spending money on surveys and outbound calling to your clients

Clients contacting brands for information, customer service or placing orders have all the data needed to answer feedback questions. In call analytics find the answers and report them in a quickly usable format. All without the delays and costs of traditional methods.

Analyze business performance

Is your product causing confusion? Are items arriving broken or missing a piece? Are buyers expectations of products from websites and catalogs being when they receive them? Listen to trends directly from customers to get a strong baseline of company performance and tie them to the media messaging used to drive the behaviors observed. Quick feedback allows for campaign adjustments as needed.

Generate a birds eye view

Aggregate customer phone conversations, SMS texts, emails, and social media into a complete and comprehensive view of company performance. Marry conversations and sentiment with marketing campaigns, churn analysis, and more for a complete view to help you optimize marketing regardless of the channel used to provide the information.

Identify behaviors from contacts with your brand

LucidCX will analyze calls and compare all conversations at once. Identifying those that are ideal from patterns and contexts used in engagements. This may then be used to compare with the remainder of calls to determine what trends exist and what patterns need to be continued for success.

SaaS-Enabled with Competitive Pricing

Try LucidVueCX High Quality Speech Recognition with 5 hours free

LucidVueCX is competitively priced to deliver high-quality results at a fraction of the cost of competitive offerings. Try our speech recognition yourself with your first five hours of audio converted free with access to the LucidVueCX dashboard to evaluate what you can uncover deep inside your customer conversations. For additional information or support, contact us at

Cost/Minute Volume
$0.050 up to 7,500 min/day
$0.045 7,500 to 15,000 min/day
$0.043 1,5000 to 20,000 min/day
$0.040 20,000 to 30,000 min/day
$0.035 30,000 min+/day

Contact Us

LucidVueCX Customer Support

LucidVueCX provides e-mail support during standard business hours from 9 AM to 6 PM US Eastern Time, Monday to Friday excluding US holidays. After-hours telephone support and customer analytics consulting services also available. For additional information, e-mail us at for any questions.