Ignite’s automated inbound speech solution provides clients with a comprehensive and technologically advanced service that handles, transcribes and transmits customer telephone orders at scale. At only a fraction of the cost of live rep call centers and the ability to seamlessly opt-out to a live rep at any point within the call, the Ignite speech solution is a proven scalable solution to improve the customer buying experience.
- Decision tree technology changes and optimizes the customer call path based upon a customer’s response to improve conversion and revenue opportunities.
- Multilingual platform available 24/7 and can handle large TV advertising or other media launch events.
- Real-time reporting provides immediate campaign insight and script optimization enhances performance while campaigns are live.