Who We Are.

Ignite-TEK is an innovative speech technology and analytics company which utilizes voice recognition solutions for brand and e-commerce consumer-oriented companies.   Both proprietary automatic speech recognition (ASR) and Interactive voice response (IVR) technology is leveraged in support of enhanced brand and marketing campaign decisions.

About Us

Delivering a Better Customer Experience.

Ignite’s mission is to help businesses deliver a better customer experience. Whether by improving customer transactions or helping Marketing departments achieve better business insights and decisions through analytics, Ignite’s proprietary voice recognition platform offers best in class solutions businesses need by aggregating sources of feedback into one combined decision dashboard.

Case Studies

Harness More Powerful Marketing Feedback

Get better feedback than surveys and social media using a more powerful, nutrient-rich data source available to you today – your inbound contact center conversations.  Our LucidVueCX marketing feedback platform takes your contact center conversations (phone calls, emails, SMS messages) and aggregates the data for marketing feedback, customer trend analysis, risk assessment and more.

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Gather more customers with our automated inbound sales platform

Ignite answers thousands of short-form and long-form direct response inbound phone calls concurrently utilizing our automated voice technology. Our proprietary platform allows for adjustments to be made almost instantaneously through split A, B and C built-in testing scenarios for sales optimization.

View Inbound Solutions
“Customer experience is the next competitive battlefield.”